You’ve probably gotten a spam call or two (or more if we’re being honest!) within your lifetime. Between bad actors in the Marketplace switching consumers from plan to plan and the rise of AI assisted attacks, you are at risk of having your coverage compromised any time you pick up the phone. Knowing these risks could save you from having your coverage switched after what seems like an innocent phone call.

Important things to know:

  • Be suspicious of unsolicited phone calls from anyone asking about your health coverage or other related information or offering to do a complimentary coverage check.
  • Do not provide personal information, including birthdates, unless you are certain of a person's authority to have the information.
  • Scammers frequently use AI to get information from those they call by using voice cloning programs. These calls will sound exactly like they’re coming from someone they trust. If a consumer ever gets a strange call that sounds like it’s from someone they know, they should hang up and call the person at a number they know is theirs.
  • If you are ever unsure about the legitimacy of an unknown caller, call your health insurance agent to check with them regarding your concerns.
  • If you respond to one of these calls and provide information, you should let your agent know as soon as possible so they can look for any changes to your policy.

Adapted from an article from the Health Insurance Marketplace

This article is for information only and should not be considered a recommendation. Talk with a licensed Health Insurance Professional about your specific circumstances. For more information you can go to The Texas Department of Insurance.